RETURN & REFUND POLICY — AEROCAR

Last updated: November 14, 2026

At AEROCAR, customer satisfaction is important to us. We aim to provide a straightforward and fair return process while protecting our business against unreasonable or unauthorized returns.

This policy applies to international orders and is subject to mandatory consumer protection laws applicable in the customer's country.

1. RETURN PERIOD

Customers may request a return within 15 days of receiving their order, subject to the conditions outlined in this policy and any mandatory legal rights.

For customers entitled to a statutory right of withdrawal, including eligible customers in the European Union, the applicable legal withdrawal period will always take precedence.

For voluntary returns due to a change of mind, the following conditions apply:

• The product must be unused and in its original condition.

• All original accessories, components, cables and included items must be returned.

• The product must not show signs of misuse, unauthorized modification or damage caused after delivery.

• Original packaging should be included where reasonably possible.

These conditions do not restrict any statutory right to inspect or handle a product or any mandatory consumer rights.

2. HOW TO REQUEST A RETURN

All return requests should be submitted by email to:

myaerocar@myaerocar.store

Please include:

• Your order number.

• The product you wish to return.

• The reason for your request.

• Photographs or videos where relevant to explain the issue.

Our support team will review your request and provide the appropriate return instructions.

For voluntary returns, please wait for our return instructions before shipping the product.

A return authorization process will not prevent customers from exercising any statutory right of withdrawal within the applicable legal deadline.

3. RETURN SHIPPING COSTS

For returns resulting from a change of mind, ordering the wrong product, or personal preference, customers are responsible for the direct return shipping costs, where permitted by applicable law and where this responsibility was disclosed before purchase.

For products that arrive defective, damaged, incorrect, or not as described, AEROCAR will cover the appropriate return costs and provide a remedy in accordance with applicable consumer protection laws.

International customers are responsible for any return shipping arrangements and costs that legally fall on them.

4. PRODUCT CONDITION AND INSPECTION

All returned products may be inspected upon arrival.

For voluntary returns, products should be returned complete and in their original condition.

If a product has been damaged, altered, misused, or returned with missing components, AEROCAR may assess the resulting loss in value and apply any deduction permitted by applicable law.

Where legally permitted, the value of missing accessories or components may be taken into account when calculating a refund.

Nothing in this section removes a customer's statutory right to inspect or reasonably handle a product before deciding whether to keep it.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your product arrives damaged, defective, or different from what you ordered, please contact:

myaerocar@myaerocar.store

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, where possible.

This information helps us investigate and resolve the issue efficiently.

Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, repair, partial refund, or full refund.

Customers will not be charged return shipping costs for remedies where applicable law requires AEROCAR to cover those costs.

6. REFUND PROCESS

Returned products may be inspected before a voluntary refund is approved.

Once the return has been reviewed, we will notify you of the outcome by email.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Where a statutory refund is required, it will be processed within the applicable legal timeframe.

Where permitted by law, AEROCAR may withhold a refund until the returned product has been received or sufficient evidence of return shipment has been provided.

7. EXCHANGES

Exchanges are subject to product availability.

If you wish to exchange your product for another item, please contact our support team.

If an exchange is unavailable, we will explain the alternative remedies available under this policy and applicable law.

8. INTERNATIONAL ORDERS

International orders may involve additional shipping costs, customs procedures, import duties, and return-related expenses.

For voluntary returns, customers are responsible for applicable return shipping costs, customs charges, and other expenses where legally permitted.

Customers should check the applicable return requirements before shipping products internationally.

AEROCAR will not exclude or restrict mandatory consumer rights applicable in the customer's country.

9. NON-RETURNABLE SITUATIONS

To the extent permitted by applicable law, voluntary returns may be refused where:

• The product has been intentionally damaged or misused after delivery.

• The returned item is materially different from the product originally supplied.

• Essential components or accessories are missing.

• The product has undergone unauthorized modifications.

These restrictions do not apply where they would conflict with mandatory statutory rights, including applicable rights relating to defective or non-conforming products.

10. CONTACT INFORMATION

For all return and refund inquiries, please contact:

AEROCAR

Email: myaerocar@myaerocar.store

Website: https://myaerocar.store

We reserve the right to update this policy when necessary. Any changes will not affect consumer rights arising from purchases made before the updated policy takes effect.